TERMS
Orders are shipped when your payment is received and verified. Additional charges include a $2.75 Handling Charge per package. This charge will be added to your freight bill. We accept approved Visa, Master Card, Discover Card or American Express.
IF THERE IS AN ERROR IN YOUR ORDER
If there is an error in your on-line order, the Order Department will make all necessary corrections. These corrections will appear on your packing list enclosed in your shipment and a Purchase Order Adjustment explaining the overage or shortage will be included. If the error is short more than $10, you will be contacted for payment arrangements. Should the error result in an overage, you will receive a credit memo which may be applied to your next order.
BACK ORDERS
We do everything possible to avoid back orders. Should a product be back ordered, our procedure will be simple:
- Products on Back Order will be noted on your Packing Receipt.
- Once the products are available, they are automatically shipped prepaid with a copy of your notification. Should there be an unusual delay, you will be notified by mail and/or e-mail.
- In the event a product is discontinued, New Spirit will issue a full product credit.
DAMAGE OR DEFECTIVE MERCHANDISE SHIPPING CLAIMS
If your package is damaged in transit, the freight company will honor a claim initiated by New Spirit.
Procedure:
- Notify carrier of damage
- If discovered at time of delivery, have driver note damage on delivery slip
- Remove saleable merchandise. Leave damaged items and packing material intact
Send the following information to New Spirit:
- Order Number/List of damaged goods
- UPS Claim Number (Important! This allows New Spirit to pursue the claim with the appropriate carrier.)
New Spirit will ship new product to you immediately! Never refuse a damaged shipment unless it is evident the entire contents are destroyed. To do so costs you freight both ways.
DAMAGED OR DEFECTIVE PRODUCT
If your products in your shipment are affected by heat, cold, improper packaging or is defective, call us, 619-425-4155, or email us at bkglasgow@cox.net.
We will need the following information:
- Order Number
- A list of damaged goods
New Spirit will replace the product immediately.
Hold the damaged product until advised to return the product to a distribution Center or a Company Representative may be sent to inspect damaged merchandise. Defective product must be reported with proof of purchase within 30 days of Purchase Order date. REMEMBER: Check your product upon receipt.
Our intent is to give you service. Provide us with clear, organized information so we may quickly initiate a solution.
Whenever products must be returned you will be given return instructions.
PRODUCT EXCHANGES
Plan your inventory to avoid Product Exchanges. They are costly and time consuming. When an exchange is necessary, note the following guidelines:
- We will not accept discontinued items or product that has been in your stock more than 60 days
- Obtain authorization number from the Corporate Office prior to shipping product for exchange
- When product is accepted for exchange, a 20% restocking charge will be assessed
- Product must be shipped prepaid to Distribution Center. When return freight charges are calculated and remitted, exchanged merchandise will be shipped to you.
DISTRIBUTOR PRODUCT GUARANTEE
We will replace or issue a credit to your account for any products of less than top quality or for broken or damaged merchandise. This guarantee does not apply to products which have been intentionally damaged or misused, or to products under warranty.
REFUND POLICY TO RETAIL CUSTOMERS
Our Retail Customer Guarantee states:
Nature's Way Health & Nutrition and its parent company guarantees each product for its quality and workmanship. If the product you have purchased is found unsatisfactory, it may be returned to us within 30 days from date of purchase for an exchange or refund. This Guarantee does not apply to products under Warranty. |